Every law firm knows the feeling: deadlines looming, inboxes overflowing, and hours lost to admin that could’ve been billed.
For mid-sized and boutique firms alike, workflow bottlenecks aren’t just frustrating—they’re expensive. In fact, inefficient processes can cost firms up to $70,000 per attorney annually in lost billable hours.
The good news? These bottlenecks are fixable—with the right systems and the right support.
Let’s explore how outsourcing and Actionstep, working together, can help you reclaim time, revenue, and sanity.
1. You’re Stuck in Manual Tasks That Could Be Delegated
Re-entering the same client data in multiple tools. Formatting documents manually. Scheduling follow-ups one email at a time. Sound familiar?
This kind of repetitive admin work drains your team’s time and energy—and eats into profitability.
The Fix:
Outsource admin-heavy tasks like data entry, client follow-up, and calendar management to a skilled offshore legal assistant. Then, use Actionstep workflows to automate next steps so nothing slips through the cracks.
Together, this creates a seamless loop: delegate → automate → focus on legal work.
3. Your Team Can’t Find the Right Document (Again)
If your lawyers are still digging through folders, inboxes, or shared drives for the latest contract version, you’re bleeding time.
One firm we worked with was losing over 10 hours per month, per attorney on document search alone.
The Fix:
Outsource document organization and template prep. Pair that with Actionstep’s centralized file system and intelligent search. Every file is linked to the right matter, versioned, and instantly accessible—without the chaos.
4. Time Tracking and Billing Are Constantly Delayed
Many attorneys forget to track quick calls, email replies, or short research tasks. When billing gets delayed, so does cash flow.
The Fix:
Use Actionstep’s built-in time tracking to capture every billable unit—automatically. Assign an offshore billing assistant to review entries, prep invoices, and send reminders.
Now your team can focus on lawyering—while your offshore support team handles collections.
5. Cases Fall Through the Cracks Without a Clear Workflow
Disorganized case management is the hidden killer of mid-sized firms. Missed deadlines, forgotten follow-ups, and status updates lost in Slack threads don’t just frustrate clients—they lead to malpractice risk.
The Fix:
Set up custom Actionstep workflows by matter type, with built-in task assignments, alerts, and role-based views. Then, rely on your outsourced paralegal or assistant to keep it all moving.
Outsourcing + automation = accountability, even across a hybrid team.
6. Compliance Feels Like a Full-Time Job
Whether it’s AML checks, trust accounting, or managing audit trails—compliance is essential but time-consuming.
The Fix:
Assign compliance prep to your offshore team, supported by Actionstep’s audit-ready tracking tools. Build peace of mind into your workflow—without burning out your senior staff.
7. You Don’t Know What’s Working (or What’s Broken)
If you’re not tracking KPIs like billable time, matter progress, or utilization, you’re flying blind.
The Fix:
Leverage Actionstep’s reporting dashboards, then have your offshore admin team pull weekly insights for partners. Data leads to smarter decisions—and leaner operations.
The Bottom Line: You Don’t Have to Do It All
At JNB Exectant, we help law firms in Australia, the UK, NZ, and the US scale faster—with smarter staffing. Our offshore legal support teams work in sync with your Actionstep setup to eliminate bottlenecks, increase efficiency, and free your team to focus on high-value legal work.
Ready to build your dream support team and unlock the full potential of Actionstep?
Book a free consultation today.
